Operations Manager

Rooted School Indy at Eastern Star Church
Job Title:

Operations Manger 

Job purpose and fit 

The School Operations Manager is responsible for managing and executing smooth daily operations of the school Specifically, the School Operations Manager ensures core daily systems are effectively executed, student enrollment targets are met and maintained, facilities and technology systems are in good working order, daily student health and safety protocols are adhered to, and daily events logistics are executed as planned. The School Operations Manager reports directly to the Director of Operations and manages the School Operations Administrator/Associate

Duties and responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Core Functions 
  • Acts as the manager of daily core systems, ensuring processes and procedures are successfully executed daily:
  • Student arrival
  •  Daily student attendance 
  •  Student transitions 
  •  Student lunch/recess 
  • Student dismissal
  • Present for specific assigned daily duties 
  • Manages the support requests of the following key operational systems, and works to resolve issues ASAP: 
  • Technology, including classroom and student platforms and hardware o Facilities requests and concerns/issues 
  • Conducts daily walkthroughs with the DOO to ensure facilities and operational systems are in good working order 
  • Ensures that planned daily events are executed 
  • Support Field Trip structure in collaboration with DOO and school leadership team to finalize efficient process throughout the year 
  • Serves as lead on student recruitment and enrollment planning and execution Supervises the School Operations Administrator to: 
  • Execute daily student attendance systems
  •  Positively interface with students and families on a daily basis 
  •  Ensure the main office is continuously staffed 
  •  Ensure that communications sent home are without errors 
  •  Ensure that student health needs are met and there is consistent communication with the school nurse as needed
  •  School supplies are well-stocked and replenished 
  •  Copiers and office equipment are in good working order 
  • Manages the School Operations Administrator: 
  •  Ensures SOA meets deadlines and standards of key tasks 
  •  With support from DOO, sets and progress monitors yearly goals for the SOA o Holds consistent weekly O3s with SOA 
  • Supports the DOO with special projects as needed, and serve as point person for all special projects work 
  • Supports the DOO on executing systems that support the school instructional vision Escalates concerns and challenges to the DOO in a timely manner 
  • Progress monitors the efficiency of daily systems and reports barriers directly to the DOO to inform continuous improvement 
  • Serve as a full-time and engaged member of school staff, including accompanying students on field lessons (if needed), assisting with student enrichment activities, and working with other staff members to ensure fulfillment of school’s mission. 
  • Serve as active member of BRT and assists in any/all emergency or high-urgency situations 
Core Skills/Competencies 
  • Technical Skills 
  •  Proficiency in Microsoft Office & computer literacy 
  •  Internal data systems, ability to analyze and use data to inform decisions and planning 
  •  Proficiency in project management 
  • Building Relationships
  • Responds appropriately to others within 24-48 hours
  •  Adjusts message/tone and style for each audience 
  •  Assumes the best in others’ intentions and abilities 
  • Makes others feel appreciated, supported, and valued
  • Builds trusting relationships with peers, managers, direct reports, SST, students, families, and community members
  •  Takes ownership of impact on self and others and adjusts accordingly (self-awareness and self-adjustment) 
  • Proactively engages with stakeholders on difficult decisions
  • Recognizes strengths and areas of growth, looking for opportunities to gain experiences that support development in both
  • Seeks clarification where lacking clear direction or unsure of next steps o Focuses on completing tasks and projects in timely manner and within given guidelines 
  •  Follows-through on tasks in timely fashion 
  •  Demonstrates resilience, flexibility and innovation when necessary 
  • Creates monthly/quarterly work plans
  • Organizes and ensures productive meetings or one-on-ones with clear agendas and follow-up action steps
  • Uses feedback and data (both qualitative and quantitative) to continuously learn and adjust course
  • Maintains flexibility with shifting priorities and new projects
  • Delegates tasks to appropriate individual(s) to match interests, talents and stretch opportunities
  •  Sequences work into small, actionable steps 
  • Holds others accountable to set and achieve goals by monitoring progress towards successful completion of work (check-ins, timelines, follow-up action items) Models and develops expected character strengths, attitudes, behaviors and skills
  • Is open to feedback regarding how his/her behavior aligns with cultural norms. o Understands that individuals with diverse backgrounds have varying expectations, norms, and communication styles.
  • Communicates and works effectively with those from diverse backgrounds. o Consistently considers cultural issues and concerns that may impact operational systems 
  • Considers cultural issues when responding to volatile situations.
  • Seeks to understand the needs and motivations of students, so decisions are made with students’ best interests and needs in mind.
  • Communicates expectations that all students should be treated with respect.
  • Manages People Student Focus
  • Cultural Competence
  • Driving Results
Skills and Qualifications 
  • Passionate commitment to improve the minds, characters, and lives of students both in and out of school; 
  • Ability to think strategically and innovatively, in order to continuously improve school operations; 
  • Proactive, strategic problem-solver who is able to work successfully in a fast-paced environment, often while balancing competing priorities; 
  • Grit, personal responsibility, and a dedication to continual professional growth; High quality communications skills with multiple audiences including teachers, students, families, vendors, and colleagues; 
  • School-based or other educational experience preferred; 
  • Experience managing others preferred; 
Required experience: 
  • 2 or more years of work experience;
  •  Project planning experience, with proven ability to see large projects through to completion; 
  • A Bachelor’s degree.
Working conditions 
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
Physical requirements 
  • The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. 
  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
  • Reaching: Extending hand(s) and arm(s) in any direction. 
  • Standing: Remaining upright on the feet, particularly for sustained periods of time.
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. 
  • Grasping: Applying pressure to an object with the fingers and palm. 
  • Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. 
  • Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. 
  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. 
Direct reports 
  1. Operations Manager 
  2. Operations Associate


Job Type
Grade Level
High School (9-12), Middle School (6-8)
Grade Categories
Support Staff