Office Manager- Excel Center University Heights

The general range for this position is $38-46K annually and includes a full benefits package (below):

The Manager, Office Administration (MOA) organizes and coordinates office operations, procedures, and resources to facilitate organizational effectiveness and efficiency of The Excel Center.  The MOA works closely with staff and students to supervise and maintain orderly operations for the school.  Duties include student enrollment processing, supply inventory maintenance, and purchasing.  Additionally, this role manages, mentors, and staffs the employees in the Young Learner’s Childcare Center (YLCC).  The MOA’s approach will support the school’s motto: Relationships, Relevance, and Rigor.

Example Duties and Activities

• Acts as the point of contact for student enrollment in the school.  Meets deadlines required to enroll students in the school and maintains enrollment systems.  Problem solves enrollment issues and implements tactics for hitting enrollment goals.
• Maintains systems of communication and branding throughout the school building.
• Manages an inventory of supplies and materials for the staff utilizing the electronic purchasing system and process.
• Builds and maintains networks with key community partners that assist with student outreach.  Serves as the primary point of contact with community partner organizations to receive and manage opportunities for the school to be present in the community.
• Recruits, hires, and retains qualified and effective YLCC staff.  Onboards YLCC new hires.
• Evaluates and tracks relevant student/school data/staff performance to set improvement and/or achievement goals and to drive future evaluation and feedback.  Identifies needed professional development of YLCC staff using student data, evaluation data, and one-on-one coaching discussions.  Assists staff with professional development, training, and goal setting.
• Develops personal professional/performance goals and action plans to reach goals.  Reflects on prior goals and makes adjustments to professional practice and goals.
• Works directly with the school director to develop and implement school-wide goals around graduation outcomes, enrollment needs, student achievement, retention, etc.
• Sets and maintains a high-performance culture for staff and students.
• Participates in student recruitment, enrollment, and outreach efforts.

Required Competencies

• Degree and Credential Requirements – NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Office Management Professional – Has worked effectively overseeing office personnel, keeping employees on schedule, and ensuring teams function productively.  Duties have included front office administrative work, supplies inventory management, purchasing, etc.
• Communication Skills – Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend others’ needs. Delivers information in person, in writing, and in a digital world.
• Customer Focus – Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Building Collaborative Relationships – Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support.  Is able to receive as well as provide feedback to improve performance or processes.
• Organizational Aptitude – Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion.
• Reasoning Ability – Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ethical – Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to The Excel Center model and Goodwill’s values.  Protects private information.
• Technical Knowledge – Has working knowledge of G Suite and MS Office, as well as student information systems.
• Information Monitoring/Reporting – Collects and reviews information to manage or improve the achievement of learning goals.
• Adaptability – Adjusts priorities quickly in response to frequently changing circumstances while maintaining a positive attitude. Continually assesses tasks and responds to those requiring extra attention. Foresees and seeks to avoid crisis management.

Preferred Competencies 

• Diversity Awareness – Works with diverse populations including people who have experienced barriers to their education.

Other Requirements

• Background Screening – All candidates must pass a pre-employment background check.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Paid time off (PTO) and paid holidays
• Pay continuance during school break periods (spring, summer and fall)
• Parenting and sabbatical leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement plan with generous company match %
• Daily pay options available